SOAR Voices


Using SOAR to Heal

By Donna Morgan, MPA, Family Safety & Homeless Services Program Manager at Bridgeway Center Inc. in Florida


SOAR TA Center Webinar Recap Part 2: The Six Key Principles of a Trauma-Informed Approach

SOAR Strategies for Implementation at Deborah’s Place in Chicago

Panelists Kim Davidson and Eleni Marsh with Deborah’s Place in Chicago, explained their experiences using a trauma-informed approach within their organization.  For instance, they share how being a trauma-informed agency means the SOAR provider doesn’t need to know in detail what the trauma was like for the individual.  They share how the Six Principles of a Trauma-Informed Approach have been integrated into their SOAR program. While listening to Kim and Eleni, ask yourself these questions:               


Leaving it at the Door

On May 2–4, 2017, I had the privilege of co-facilitating the Leadership Academy Training held in Portland, Maine.  As part of the facilitation on the first day, we model an exercise called “Leaving It at the Door.”  This exercise asks participants to think about their assumptions and/or fears regarding participating in the Leadership Academy and/or implementing SOAR in their own community.  We ask them to anonymously include any personal or work-related thoughts/distractions that may take their attention away from the training.


SOARing Over Lunch - Cultivating Growth One Call At A Time!

In the past 11 years, the SOAR model has helped more than 36,112 people with accessing lifesaving benefits. These benefits enable them to be stably housed and better positioned to achieve other recovery-focused outcomes, such as better physical health, mental wellness, and reductions in substance abuse. One of the common features that exists in states where SOAR has been successful has been ongoing state support, consistent SOAR infrastructure (e.g., steering committees), and ongoing quality improvement.


Don’t Panic! Top 10 Questions about the SOAR Online Course Practice Case

  1. I forgot my password / I can’t log-in / I am locked out!
  • First, click the “Request New Password” tab on the Log-in page. Check your Junk Mail for the reset password email! 
  • If that doesn’t work, contact us at or (518) 439-7415 x5264. 


SOAR Criminal Justice Technical Assistance Awards

On March 1, 2017, on behalf of the Substance Abuse and Mental Health Services Administration (SAMHSA), the SOAR Technical Assistance (TA) Center announced the first recipients of the SOAR Criminal Justice (CJ) TA Awards! The awards focused exclusively on CJ settings and agencies that provide services to people who are justice involved. Through this award, recipients improve their efforts in connecting individuals leaving correctional facilities to the resources needed in an effort to promote success.


It Never Gets Old

We have been collecting SOAR outcomes for 11 years now and as tedious as data collection can seem, it never gets old. Every application, every approval, every dollar saved, and cost reimbursed represents a life changed, a system improved, and a difference made.

I look at the spreadsheets, tables and numbers, and see the case manager at their desk opening the letter from SSA informing them that an applicant has been approved. I can hear the cow bells ringing, see the “SOAR approval dances,” and feel the joy of the mother of two unlocking the door to her family’s first apartment.


SOAR Spotlight: Kristin Lupfer

Name: Kristin Lupfer

Title: Project Director of the SAMHSA SOAR TA Center

Specialty area: Homelessness, mental health, employment, and mainstream benefits

Location: Asheville, North Carolina

How long have you been working for the SOAR TA Center?



The views, opinions, and content expressed in SOAR Voices do not necessarily reflect the views, opinions, or policies of the Center for Mental Health Services (CMHS), the Substance Abuse and Mental Health Services Administration (SAMHSA), or the U.S. Department of Health and Human Services (HHS). Its contents are solely the responsibility of the authors.

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